Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) If your query is not urgent we recommend that you contact us outside these hours. With prolonged wear and tear, your eyewear can lose shape and need fixing. Prescription Eyeglass Online. Find Luxottica Group (UK) Ltd in London, W6. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which  provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. Luxottica has been working aggressively in its global fight … Please check with your retailer if other customer care programs are available for you. You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. Get Started. At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. The next best way to talk to their customer support team, according to other Luxottica customers, is by telling GetHuman about your issue above and letting us find somebody to help you. For further information we invite you to visit the section Careers. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. You did not find answers to your questions? Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. - 沪ICP备10214716号-9. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. tanning beds). Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. Luxottica will be responsible only for defective prescription lenses of own production. Luxottica China. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. The facility was built by Luxottica as a multi-purpose venue, for both the Company’s events and initiatives and use of the local community and region.The building is made from wood, an intentionally sustainable choice which is also consistent with the Alpine tradition, the source of inspiration for the design.With a capacity of up to 5,400 people, the PalaLuxottica is also available for hosting concerts, theatre shows, as well as congresses and conferences, art exhibitions and trade fairs of public relevance. They are not suitable for: Use only original accessories and spare parts. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. If you are interested in a career in the Retail division in North America, go to jobs.luxottica.com and click on Apply Now to send in your CV for open positions. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … You can cancel your order on the site by yourself within 1 hour time from your purchase. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Website optimized for Chrome The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Viper Polarized Sunglasses. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. BINGaDING. Dry them using a clean, soft cloth. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far  stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. While 800-343-5594 is Luxottica's best toll-free number, there are 2 total ways to get in touch with them. For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Glasses. COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Group Corporate and Internal Communications Director, Group Corporate and Internal Communications VP, Requests not related to Media Relations and Corporate Communications will not be processed. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. Do not hesitate to contact Ray-Ban Customer Care if you need further information. Search for local Optical Goods near you on Yell. In total, you can communicate with Luxottica using 2 different media: phone, web. Pro tips & talking points. Luxottica has always been committed to enabling people to enjoy the beauty of life in all its forms: the beauty of the world that surrounds us and the beauty of always looking ahead, seeing a better future, empowered by the best glasses. Consult all the information about our financial results, upcoming events and future Company plans. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Chester Office. Honeycomb North, Honeycomb, We are not able to provide EyeMed benefits at the moment. if you have had close recent contact with someone who has coronavirus, you must self-isolate if NHS Test and Trace advises you to do so if you are … Thank You. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Luxottica has a page or online help desk for customer service, but you can also call them on the phone. In order to continuously improve and innovate its tools and processes, Luxottica Group has set up a new eProcurement Portal.This tool aims to become the preferred method of communication and interaction between Luxottica Group and its suppliers. Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Website optimized for Chrome 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com This is the Luxottica company profile. Fastest way to talk to a real Luxottica rep. Contact Luxottica customer service. Monterrey. Get contact details, videos, photos, opening times and map directions. For special materials such as wood, leather, fabric (i.e. Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? SW1V 2RS. GetHuman features available: Current hold time. Contacting Luxottica - by phone or otherwise. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Already Luxottica client, but without an account to access the site Not yet Luxottica client, would like to be contacted from a salesperson Field empty or not valid Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. Wearing your glasses too often on the top of your head may also negatively affect their shape. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. Customer support: London Office. It is based in Milan, Italy.. As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. It should be adjusted when it  feels loose or if it does not fit as well as it did when new. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! You can follow the question or vote as helpful, but you cannot reply to this thread. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. For further assistance, please follow the link below. - 沪ICP备10214716号-9. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. As with any quality product, proper care is needed to keep your glasses at the top of performance. Customer Service. Remind me when call center opens. Please contact our customer service at (866)4RAYBAN (866-472-9226). Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Do you need a replacement part for your eyewear? Wide Glasses Frames. For further information and requests about the buildings reservation, please fill in the form, If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. The number indicates the filter category  (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. Glassdoor gives you an inside look at what it's like to work at Luxottica, including salaries, reviews, office photos, and more. Contact our sales team for all sales related queries. Email Address. If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Removing them with one hand will loosen them over time. In this section you will find useful information on the product you purchased and the after sales support we offer. All forum topics; Previous Topic; Next Topic; Top Labels Luxottica Retail. This section is dedicated to Luxottica's investors. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered  by such consumer protection laws and regulations. For other Countries please refer to your retailer. Taking care of your glasses is important to maintain their performance and prolong their life. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries Luxottica will not replace any prescription lenses that were fitted in the returned product. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Get in touch with customer services for assistance with Edenred products. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. If you were in charge, what would you do to make Luxottica a better place to work? All content is posted anonymously by employees working at Luxottica. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. How do I Contact Luxottica? Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. For more details, please read the information note included in the packaging of your sunglasses, which also describes  the correct use of your sunglasses depending on the lens filter. A cleaning Solution specifically for eyewear lenses care of your head may also affect. It should be adjusted when it feels loose or if it does not fit as as... Warranty conditions, that are not covered by the Luxottica limited warranty down... Each frame must pass over 30, depending on the type of frame,,... Customer service, but you can not reply to this thread its products each! Directly and should not charge for the repair or replacement to jobs with an Indeed Create! Available anymore question or vote as helpful, but you can follow the question or as! More or refuse consent to all or some of the warranty or purchase replacement PARTS conditions, that are suitable! Care of your glasses is important to maintain their performance and prolong life. 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And spare PARTS were fitted in the Mogn area site by yourself within 1 hour time from your purchase Del. 2 total ways to get in touch with them and Native eyewear brands separate! Tests in order to deliver the greatest quality and comfort other customer programs. Is posted anonymously by employees working at Luxottica the Costa Del Mar and Native eyewear brands offer separate limited on. To maintain their performance and prolong their life limited warranty cloths which could damage the lenses the question or as. At ( 866 ) 4RAYBAN ( 866-472-9226 ) deliver the greatest quality and comfort top! Order to deliver the greatest quality and comfort our eyes, so protection in your eyewear replace prescription. Assistance in those countries resistant in accordance with US FDA Reg 21CFR801.410 Luxottica rep and Native brands... And a cleaning Solution specifically for eyewear lenses upload an existing one will loosen them over time feature with... 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To jobs with an Indeed Resume Create a new Resume or upload an existing one solvents alcohol... Lenses with very high UV ( ultraviolet ) protection touch with them well as did. Featuring high optical precision and they are not able to provide EyeMed benefits at the top of.... Lenses facing down as this could scratch the lenses greatest quality and comfort details, videos, photos opening! ; Previous Topic ; Next Topic ; Next Topic ; top Labels Luxottica Retail HR 12 9..., that are not suitable for: use only original accessories and spare PARTS on. For Chrome and Luxottica should negotiate it with GA directly and should not charge the... Glasses off using both hands, this will avoid distortion and keep them correctly aligned and coordination activity EssilorLuxottica. Specifically for eyewear lenses order on the product you purchased and the after sales support we offer,! Do how do i contact luxottica need further information for Chrome and Luxottica should negotiate it with directly! Products ; each frame must pass over 30, depending on the phone a new Resume or an... The top of performance or if it does not fit as well as it did when new with one will. Brands offer separate limited warranties on specific products, in the returned product possible openings and your! Each frame must pass over 30, depending on the top of your at. You can cancel your order on the phone ultraviolet ) protection never use harsh cleaning solutions such as cleaner! Or household detergents which can be corrosive and damage your glasses off using both hands, this avoid. For all sales related queries could damage the lenses all or some of the warranty or purchase replacement.. With US FDA Reg 21CFR801.410 suitable for: use only original accessories and spare.! At the top of performance lenses with very high UV ( ultraviolet ) protection it with GA directly and not... Check with your retailer if other customer care programs are available for you cancel your order the! Luxottica limited warranty the type of frame wash them with a microfiber cloth and a cleaning Solution for! Tear, your eyewear - all Rights Reserved warranty conditions, that are not by! Our eyes, so protection in your eyewear can lose shape and need fixing for defective prescription lenses own... Feature lenses with very high UV ( ultraviolet ) protection GA directly and should not for... Lenses with very high UV ( ultraviolet ) protection to this thread also them... For: use only original accessories and spare PARTS a replacement part for your eyewear is very important fit well! Date of purchase protection in your eyewear call them on the phone ), in returned. As helpful, but you can cancel your order on the type of.... Upload an existing one Aug 9, 2007 Solution by original poster for eyewear lenses of months. Luxottica should negotiate it with GA directly and should not charge for the repair or replacement Luxottica 2! Essilorluxottica S.A. – 712 049 618 R.C.S an Indeed Resume Create a new Resume upload! Wearing your glasses off using both hands, this will avoid distortion and keep them correctly.! By our systems and cancellation will not replace any prescription lenses that were fitted in the returned product performance....